The Bits and Bytes of Computer Networking

This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

●Describe computer networks in terms of a five-layer model

●Understand all of the standard protocols involved with TCP/IP communications

●Grasp powerful network troubleshooting tools and techniques

●Learn network services like DNS and DHCP that help make computer networks run

●Understand cloud computing, everything as a service, and cloud storage

Technical Support Fundamentals

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

• Understand how the binary system works

• Assemble a computer from scratch

• Choose and install an operating system on a computer

• Understand what the Internet is, how it works, and the impact it has in the modern world

• Learn how applications are created and how they work under the hood of a computer

• Utilize common problem-solving methodologies and soft skills in an Information Technology setting